Post by account_disabled on Jan 22, 2024 4:06:31 GMT -5
An easy way to earn more is to answer all customer calls without missing calls. Proper distribution of calls among managers will help you with this. Inna Semenikhina, Ringostat technical support team leader , talks about the most effective methods for different types of business. Each of them is already successfully used by dozens of our clients. Choose any method and write to our support, and we will help you set everything up. Reading time 14 minutes For a sales department with several employees Option 1: the call goes to managers one by one Option 2: the call arrives at managers simultaneously Option 3: if you use Ringostat in conjunction with another virtual PBX Option 4: if there is integration with CRM For a large sales department Option 1: if you don't have CRM integration Option 2: if you have several departments in different cities Option 3: if you have several departments or regional branches and have a voice menu Read other recipes for the Ringostat multicooker: “We reduce advertising costs using call tracking . ” “We reduce advertising costs using Google Analytics reports and end-to-end analytics .
We create Fax Lists a wow effect in the client using 7 telephony features . ” “We automate sales and save sales time . ” “We increase the quality and quantity of leads by optimizing advertising . ” “We control the sales department and improve the quality of service . ” Our technical support can easily set up all the schemes described in the article for you. All you have to do is say “I need such a scheme” and provide a link to the article. But you can manage 98% of Ringostat settings yourself, so if you wish, all the methods described can be easily implemented with your own hands. For a sales department with several employees Option 1: the call goes to managers one by one This scheme will be useful when the sales department is very small and one or two people answer calls. It is important here that the call is first directed to only one employee and only then goes to the next link - for example, to the manager.
This way, no one is needlessly distracted and everyone can work on their tasks until the call comes to them. This is convenient if newcomers are assigned to answer incoming calls, and more experienced employees can accept the call only if the new manager does not answer. For example, such a scheme is set up for our client, who sells dump trucks, loaders, tractors, etc. Only two managers answer his calls, and if neither one answers the phone, the call is sent to the manager. This way, even with a small sales department, the company does not lose calls. How to setup Setting up redirection schemes is described in detail in an article from the knowledge base , but for each method we will briefly describe the basic principles.
We create Fax Lists a wow effect in the client using 7 telephony features . ” “We automate sales and save sales time . ” “We increase the quality and quantity of leads by optimizing advertising . ” “We control the sales department and improve the quality of service . ” Our technical support can easily set up all the schemes described in the article for you. All you have to do is say “I need such a scheme” and provide a link to the article. But you can manage 98% of Ringostat settings yourself, so if you wish, all the methods described can be easily implemented with your own hands. For a sales department with several employees Option 1: the call goes to managers one by one This scheme will be useful when the sales department is very small and one or two people answer calls. It is important here that the call is first directed to only one employee and only then goes to the next link - for example, to the manager.
This way, no one is needlessly distracted and everyone can work on their tasks until the call comes to them. This is convenient if newcomers are assigned to answer incoming calls, and more experienced employees can accept the call only if the new manager does not answer. For example, such a scheme is set up for our client, who sells dump trucks, loaders, tractors, etc. Only two managers answer his calls, and if neither one answers the phone, the call is sent to the manager. This way, even with a small sales department, the company does not lose calls. How to setup Setting up redirection schemes is described in detail in an article from the knowledge base , but for each method we will briefly describe the basic principles.